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Within 14 days of delivery, you may return new, unused products purchased on the website for a full return, unless otherwise agreed or indicated by your order.
The 14 day period starts on the day the order is delivered.
Any return costs are yours and will not be covered by Takaki Dry ApS.
Requests for cancellation of the purchase order must be notified to us no later than 14 days after delivery and the product has to be received by us within 14 days after we are first informed of your use of the right to cancel the purchase order.
If you wish to cancel the purchase order, a notice must be sent by email to firstname.lastname@example.org . The notice must make clear your wish for the cancellation of the purchase order.
If orders that are delivered to a pickup point ('pakkeshop') are not picked up within 14 days (or within the timeframe provided by the shipping company), they will be returned to us free of charge and the order will be cancelled. In this case we will fully reimburse the cost of the products but not the initial shipping cost.
Products that are made to order, will not be refunded and are not covered by the right to return.
Please visit our Return Portal in order to print a return label and to purchase a parcel label for shipping: Return Portal
Product Condition for Returns
You are responsible for any deterioration in the value of the product caused by handling, other than what is necessary to determine the nature, characteristics and function of the item. This means that you can test the item in the same way as if you were shopping in a physical store. Our shoe cover should not be tried on before returning it, since it is a disposable product that is only expected to last up to 3 times. If tried on, the product value will be significantly impaired.
If the product is tested in addition to what is described above, it is considered as used and of decreased value. This means that, in case of cancellation of the purchase order, you will receive a small amount, or none of the purchase amount, returned. It is up to Takaki Dry ApS to assess the condition of the product.